Support Request

Use this form to submit a support request for the RLD CCD Seed 2 Sale application. Support requests are being monitored daily.

Important Notice Related to Inventory Change Requests

Please email CCD directly at ccd.compliance@rld.nm.gov for the following requests:

  • Expiration date changes
  • Product type changes
  • Product reversions or corrections
  • Potency changes
  • Medical Only changes
  • Other product information corrections

Use the support form below for technical issues with the Seed 2 Sale application. Please provide enough information for us to understand and investigate the issue.

Important Notice: Do not include passwords, API authorization tokens, or other sensitive credentials/information. If you are unsure, you may send your request in an encrypted email to s2s@rtsolutions.com. (Note: Email submission may take more time to process.)

Contact Information

You may enter up to 5 email addresses. Separate multiple addresses with commas.
Optional unless the issue is Critical.

Reporter Information


Issue Information

If available, include any barcodes related to the issue. Providing these can help us investigate the issue more quickly.
Optional. Include any additional information that may help us investigate.
Optional. You may attach up to 5 PNG, JPG, JPEG, WebP, PDF, CSV, TXT, LOG, or JSON files. Maximum 5 MB per file and 20 MB total.
Files may be added in separate selections. Use Remove to remove a file from the list.
Submit Support Request